Careers

Membership Lead

Sep 25, 2025

Membership Lead

The Guelph Chamber of Commerce is a non-profit, member-driven business association that creates and delivers programs and opportunities for businesses to be their best. Through events, networking opportunities, programming, advocacy, and cost-saving programs, we provide opportunities that help strengthen business, promote, and influence the policy conditions that enable business success. For over 195 years, we’ve been the largest business network in Guelph, and today, we represent over 730 members of all sizes and sectors.

The Position & Ideal Candidate:

Reporting to the Director of Operations, you will work cross-functionally with the Chamber team to build and retain relationships with member organizations and increase membership sales.

You are an ambitious and energetic individual with exceptional customer service and communication skills. You are ready to play a key role in executing the organization’s growth and retention strategies to ensure members enjoy a high-quality customer experience throughout every step of their membership journey. You have at least 2 years of sales or exceptional customer service experience, and you thrive in a fast-paced, goal driven, and solutions-based environment that has defined targets and deadlines. You are energized by meeting new people, networking, facilitating introductions, and forging strong relationships with members of the community to grow the organization. This is a full-time position.

Key Responsibilities:

  • Lead membership sales and retention tasks, guided by KPIs (key performance indicators) and targets (including but not limited to making daily sales and retention calls/visits/touchpoints, logging details into the CRM/database, managing customer relationships, etc.).
  • Cleary communicate membership value to current and prospective members through presentations, meetings, phone calls, and sales pitches.
  • Develop ways to improve the member experience and build brand loyalty.
  • Work with members and prospective members to understand their business needs, goals, challenges – and assist with solutions where possible.
  • Promote and champion all member benefits and identify new member benefits.
  • Diligently track all sales and retention conversations and outcomes in the organization’s CRM/database.
  • Lead the organization’s member and cost savings programming.
  • Assist with selling sponsorships and advertising.
  • All other duties and projects as assigned.

Skills & Qualifications:

  • Minimum 2 years of sales or customer service experience.
  • Ability to reach KPIs and targets.
  • Strong ability to create and maintain relationships to support member engagement, growth, and retention.
  • Strong administrative and record keeping skills.
  • Respond urgently to incoming opportunities via phone and email.
  • Comfort level with cold-calling.
  • Ability to work in a fast-paced environment while meeting sales goals, targets, and deadlines.
  • Ability to be a champion of the Chamber and clearly articulate offerings.
  • Proactive thinker with the ability to have strategic conversations and problem solve.
  • Strong business acumen.
  • Organized and detail oriented.
  • Computer savvy with experience in CRMs/databases, and advanced skills in Microsoft Office.
  • A diploma or degree in marketing, sales, business, or relevant work experience.
  • The successful candidate must have a valid driver’s license with access to a reliable vehicle.

Why work with us?

We are a small, hands-on team that works hard to ensure business success in our community. In addition to providing our employees with opportunities to solve complex problems, exercise their creativity, and contribute to the social and economic prosperity of our community, we offer:

  • A healthy work-life balance.
  • Opportunities for organizational growth and professional development.
  • Low cost and comprehensive health, dental, and vision benefits plan for you and your family.
  • An Employee Assistance Program (EAP).
  • Paid time off (including vacation days and bonus days).
  • Option to enroll in an RRSP matching program.
  • A friendly culture and an inclusive, welcoming environment.
  • Work events and socials.
  • Opportunities to get involved and make a positive difference in the Guelph community.
  • Opportunities to network with thousands of professionals and thought leaders at dozens of events per year.

Work Environment:

The Chamber team is currently working a hybrid model, splitting time in the office and working remotely. The Chamber’s hours of operation typically take place Monday-Friday between 8:30 am – 4:30 pm. This position sometimes requires work outside of these dates/times to support the organization’s event and programming schedule.

Compensation: $52,000 - $62,000, commensurate with experience, plus commissions on membership sales.  

Application Process: The job will be posted until the position is filled. Interested candidates should email their resume and cover letter to Amanda Henry, Director of Operations at amanda@guelphchamber.com. While we appreciate all applicants, only those who are selected for an interview will be contacted. No phone calls, please.  

The Guelph Chamber of Commerce is an equal opportunity employer and provides employment accommodation in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Should you require accommodations at any point during the application or hiring process, please email chamber@guelphchamber.com.